SHIPPING AND RETURNS
We now operate on a made to order model. The estimated standard delivery is within 2-4 weeks, after utility capsule has confirmed your order. All orders are fully traceable using tracking.
We offer standard delivery for 75 CAD worldwide, for 15 CAD in North America, and free shipping in North America on orders above 150 CAD.
utility capsule uses UPS, FedEx, or DHL for orders that ship outside Canada.
Exchanges & Returns
You can return an article up to 14 days after receiving it, provided it has not been damaged, altered or used and that you still have the original label and packaging. Returns without the original receipt must reference the order number, which you may reprint from your order confirmation email. When we receive the return package we will reimburse the full amount excluding shipping costs, using the original payment method, to your account.
Place a new order with the correct size, and return your original order. Our dedicated customer service team is available to facilitate a smooth exchange process if you have any questions.
Mail your package to:
1625 RUE CHABANEL OUEST, MONTRÉAL, QC, H4N 2S7 (OFFICE 478)
Your refund will be returned to the original purchaser's credit card. We always aim to handle your returned purchase as soon as we can.